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TODAY’S IDEA: First correct, then prevent
— From: Habit Changers: 81 Game-Changing Mantras to Mindfully Realize Your Goals by M. J. Ryan
I recently went through an experience where an airline performed a procedure a specific way one time, and then—under the same circumstances—performed a completely different procedure a second time.
As I pointed out the discrepancy in performance (because it was to the detriment of my time and money), the airline started pointing fingers at possible culprits of said discrepancy. It was very unfortunate: instead of fixing it, airline personnel were focused on making up excuses and blaming.
This reminded me of M.J. Ryan’s book Habit Changers, specifically the passage where she says, “When a crisis hits, fix it. Don’t waste time analyzing why or who. Then afterward solve for the pattern so that it doesn’t happen again.” Or put another way: “First correct, then prevent.”
ACTION
TODAY & FUTURE: Don’t blame or point fingers: focus on correcting first and preventing second. Learn what happened so that you can apply those valuable lessons towards the future.