by Helena Escalante | Accountability, Collaboration, Goals, Growth, Habits, Leadership, Mindset, Productivity, Tools
Estimated reading time: 2 minutes, 55 seconds.
TODAY’S IDEA: Running effective meetings
— From Common Sense Leadership: A Handbook for Success as a Leader by Roger Fulton
Today is the 114th day since the beginning of the New Year. Q1 has ended, which means this is about the time when we’re having tons of meetings to analyze, compare, strategize and move forward. But whether it’s for this reason or any other, do we really need to meet?
In Common Sense Leadership, Roger Fulton says, “too many otherwise productive hours are spent in long, boring, marginally productive meetings.” He suggests looking at the alternatives:
“Don’t conduct a meeting if a memo will do.
Don’t send a memo if a phone call [or an email] will do.
If there’s information to disseminate, maybe [the best way is indeed] face-to-face. Out where the action is! Among your people.
However, if you must have meetings, they should always:
- Start on time.
- Have a definite agenda.
- End as quickly as possible.
Get everyone back to what they do best: working!”
Think about meeting time in a different light: a 1-hour meeting where 5 people convene is really a 5-hour meeting if you look at the man-hours invested to make it happen. Is that the best use of everyone’s time? Is the “investment” on the outcome of the meeting worth 5 hours? Or are there other ways to communicate in order to free up that time and dedicate it to something more productive? And what if your meeting runs longer than anticipated?
Look at meetings as an investment and create a budget for them. For instance, if you have 3 meetings every week, assign a budget of 1.5 hours total. You can spend those 90 minutes in meetings, any way you want (e.g. 45 min in one meeting, 30 min in another and 15 minutes on the third one). Once you run out of meeting minutes, do not meet again until the following week. I will assure you that your meetings will quickly start running on time and will not go over your budget.
ACTION
TODAY: Do you have any meetings today? Take some time to think how can you achieve the same results while cutting down the time and making them more efficient? Is it possible to do a video chat instead of a meeting and save travel time for all involved? Is it possible to send an email instead? Is it possible to assign 1-2 min talking turns, so that attendees don’t ramble on forever? How about having the meeting standing up? How about taking turns on attending the meeting? Today you attend and share notes with a colleague, next week your colleague attends and shares notes with you. Test some of these ways today: even if no one else knows, test them on yourself, and once you know they work, then start sharing them with your meeting group. They will thank you! And please share those ideas with me, I’m always looking at ways to become more effective and productive!
FUTURE: Create a time budget for your meetings and stick to it. What is your return on the time you are investing (ROI)? Is it worth your time or do you need to cut down some more? Keep expanding on the many options from the action above. Do some brainwriting on how to make your meetings über-effective and achieve the results you want in less time. Test, test, and then test your ideas some more until you can find a way that suits you and your needs.
Know someone whose meetings run way too long? Please share this post with them via email, Facebook or Twitter, thanks!
by Helena Escalante | Collaboration, Mindset, Networking, Tools
Estimated reading time: 3 minutes, 2 seconds.
TODAY’S IDEA: Skills alone won’t make you a success
— From Build Your Dream Network: Forging Powerful Relationships in a Hyper-Connected World by J. Kelly Hoey.
The Internet is a fantastic resource that has made the world smaller, larger, wider, flatter, more connected… or however you prefer to see it. As more people have access to more resources, products and services, we must reexamine how we go about making our ideas and skills known.
Kelly Hoey*, author of Build Your Dream Network, says “these truths might make you either uncomfortable or really excited:
- Everyone is an expert.
- College degrees can be bypassed.
- Anyone can start a company—anywhere.
- Meritocracy is [bogus].”
Because if this, there is more competition at all levels and in all areas, and skills alone do not make us marketable anymore. That is why building and keeping a network is of utmost importance: “it’s the ideas without a network that don’t launch, scale or sell.”
Hoey goes on to say that “the new question is not what you know but Who knows what you know?” It’s important to clarify that this question is not about who your competition is, as in who knows the same information and has your same skills. Not at all. The question is “Who knows that you do what you do better than anyone else? Who has heard your unique point of view? Who knows what product you’re developing or passion project you are pursuing?” Another way to phrase it would be, who knows what your ideas and skills are, and what you are doing with them?
All of this is to say “your skills and expertise need an audience. […] Great ideas, and great opportunities, have networks behind them. Active networks of champions, fans, enthusiasts, early adopters, influencers—people interested in the success of the ideas’ creators.”
“New ideas don’t come to life at arm’s distance; they emerge from an embrace.”
In sum, “when you know people, and those people know what you do, success knows how to find you.”
ACTION
TODAY: Do people know what you do, what your skills are and what you are doing with them? What project of yours needs an audience? And who is that audience? Don’t be afraid to ask for help among your circles. Connect with someone to that effect today. This may be a good opportunity to reconnect with someone who can help or to ask for someone’s personal or professional opinion. People always welcome requests for help and make them happen if they can. Never underestimate the joy that helping someone else brings, I’m sure you’ve felt it, and it’s the same feeling for the people that care for you and are willing to help. Let them!
FUTURE: Make a habit of scheduling time in your calendar for networking. Whether it’s in person, by phone, or by yourself devoting the time to sending emails to say hi or sharing info that can be of interest to your contacts. Let them update you on what they’re up to, and don’t forget to update them about you! It’s important that they know what you are doing, what you’re interests are, what you’re looking for and where you need help, so that your network can work to your benefit. I’m sure you would do the same for them, wouldn’t you? With each visit, call, email or other touch points you are planting seeds of goodwill that will grow and be mutually beneficial.
Know someone who needs to build an audience for his/her skills? Please share this post with them via email, Facebook or Twitter, thank you!
* Here are other related posts from J. Kelly Hoey’s book: Networking is everywhere and It’s the intention that counts. Also, I had the honor of interviewing Kelly last year, here’s the video.
by Helena Escalante | Collaboration, Goals, Growth, Habits, Leadership, Mindset, Tools
Estimated reading time: 3 minutes, 52 seconds.
TODAY’S IDEA: Four-letter words
— From REWORK: Change the way you work forever by Jason Fried and David Heinemeier Hansson
“There are four-letter words you should never use in business,” say Jason Fried and David Heinemeier Hansson in their book Rework. No, they are not referring to those four-letter words.* They are talking about need, must, can’t, easy, just, only and fast.
At plain sight there’s nothing wrong with the words, I’m sure we’ve all used them. What we may not have noticed was the impact they had on the person on the receiving end. Yet we can probably remember one time or another when we were on the receiving end of those words ourselves, and how we didn’t like the way they made us feel…
The words by themselves are not inherently wrong. But sometimes, in the course of collaborating with others, “these words get in the way of healthy communication,” say the authors. “They are red flags that introduce animosity, torpedo good discussions, and cause projects to be late… When you use these four-letter words you create a black-and-white situation. But the truth is rarely black and white. So people get upset and problems ensue. Tension and conflict are injected unnecessarily.”
So, what’s wrong with these words?
Need and Must: “Very few things actually need to get done.” Instead of saying that something needs to get done or something must be done/added/changed/etc., the authors suggest saying “‘What do you think about this?’ or ‘How does this sound?’ or ‘Do you think we could get away with that?’” Need and must place an undue amount of pressure because the person on the receiving end naturally perceives or else after those words are used. Engage in a meaningful, inclusive dialogue with the other person, and you’ll both find a solution for whatever you are trying to accomplish.
Can’t: “When you say ‘can’t’ you probably can. Sometimes there are even opposing can’ts: ‘We can’t launch it like that, because it’s not quite right’ versus ‘We can’t spend any more time on this because we have to launch.’ Both of those statements can’t be true. Or wait a minute, can they?”
Easy, Just, Only and Fast: These words become a problem when they’re used to describe other people’s jobs without knowing what it entails: ‘that should be easy for you to do, right?’” Yet rarely the people on the receiving end describe their tasks as easy. And even if the actual task were technically easy, it may not be all that simple or fast to implement, or the person may not have the time to devote to it right when you want it. Easy, just, only, and fast, when applied in this context (oh, but it’s only a minor change, just to this part of the presentation, it’s nothing major, should be super easy and fast for you since you are the expert at this…) disempower and diminish the importance of the work of others; and do not give them room to provide the best solution according to their experience and expertise.
The authors also warn against these words’ cousins, the absolutes: everyone, no one, always and never. “Once uttered, they make it hard to find a solution. They box you into a corner by pitting two absolutes against each other. That’s when head-butting occurs. You squeeze out any middle ground.”
Lastly, we should also watch out for all these words when someone strings them all together because they come with many assumptions that may not have been fully pondered: “We need to add this feature now. We can’t launch without this feature. Everyone wants it. It’s only one little thing so it will be easy. You should be able to get it in there fast!”
ACTION
TODAY: When collaborating with others, think about the words you use and how you are coming across. Is there a better, gentler way to include the other person in the solution? Or, if you are the one on the receiving end, be empathetic, as the other person may not know the impact of these words (how about sharing this blog post with them?). Yet, once you are aware of what is happening, include yourself in the solution by sharing your knowledge.
FUTURE: Make it a habit of being aware of the way you think and the things you say. Sometimes, for the sake of efficiency, we tend to eagerly push through with best intentions, and don’t notice that that there may be damage left in our wake. Avoid using these four-letter words in the contexts described above and involve others in the solution: collaboration and willingness to reach the goal are key.
Know someone who uses these words without knowing the impact they have on others? Please share this post with them via email, Facebook or Twitter, thank you!
* For our international gurupies** whose native language may not be English, or for those of you who are reading this through translation technology: “The phrase four-letter word refers to a set of English-language words written with four letters which are considered profane… The ‘four-letter’ claim refers to the fact that a large number of (but not all) English ‘swear words’ are incidentally four-character monosyllables.” (Source: Wikipedia)
** Gurupie = blend of guru and groupie = how I fondly refer to the EntreGurus’ community, because we all follow the ideas of the gurus.
by Helena Escalante | Accountability, Collaboration, Goals, Growth, Habits, Leadership, Mindset, Tools
Estimated reading time: 3 minutes, 16 seconds.
TODAY’S IDEA: Believe
— From Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin
The U.S. Navy SEALs are back, yay! In their fabulous book, Extreme Ownership, SEALs Jocko Willink and Leif Babin state that knowing the reasons why, understanding and, most importantly, believing in the ultimate goal, is the absolute basis for a team to work well together.
It begins with the leadership, but it must permeate to all levels of the team or organization. “In order to convince and inspire others to follow and accomplish a mission, a leader must be a true believer in the mission.” This resolute belief, the authors state, “is far more important than training or equipment. […] Actions and words reflect belief with a clear confidence and self-assuredness that is not possible when belief is in doubt.”
But what to do when belief is in doubt? It all boils down to one simple question: WHY? “Leaders must take a step back, deconstruct the situation, analyze the strategic picture and then come to a conclusion. If they cannot determine a satisfactory answer themselves, they must ask questions up the chain of command until they understand why.” When you don’t understand why your company established that new sales policy, ask why. When your client is giving you a particular instruction or a change in scope and path, ask why. When your favorite non-profit asks you to change your volunteer tasks, ask why. Leadership in this instance is wide and varied, and has nothing to do with rank.
At the same time, it is also important for you as a leader “to take the time to explain and answer the questions of [your] junior leaders so that they too can understand and believe… [you must] explain not just what to do, but why.” And also, goes without saying, but you must continually emphasize that you are open and accessible for your team members to further ask questions on their quest to understanding why and believing.
The authors share a case where many managers did not understand a new policy implemented by the CEO, and didn’t ask for clarification for fear of looking stupid (despite them all agreeing that the CEO was smart, experienced and not unreasonable). “People talk about leadership requiring courage. This is exactly one of those situations. It takes courage to go to the CEO’s office, knock on the door, and explain that you don’t understand the strategy behind the decisions. You might feel stupid. But you will feel far worse trying to explain to your team a mission or strategy that you don’t understand or believe in yourself. […] If you don’t ask these questions, you are failing as a leader and you are failing your team.”
And it goes both ways. It is the responsibility of the leaders to ensure that the team understands and believes; yet since leaders are not mind readers, the team members are also responsible for asking for clarification until they fully understand and believe too.
ACTION
TODAY: Where are you unclear about a directive? Who do you need to ask in order to understand and believe in the project or mission? Go ask why today, you’ll be glad you did! Conversely, if you recently started a project, who do you need to make sure is on board with you? Ask them if they need further clarification to fully believe in what you are doing.
FUTURE: I’ve found that Ask Me Anything (AMA) sessions at the beginning and end of a project—as well as throughout—are a wonderful source of information (above and beyond one-on-one sessions with team members). How can you make use of such sessions, that you can run in any scenario (from your family on the living room couch, to your teammates at work, to a group of volunteers at your favorite nonprofit, to your company’s Board members at the quarterly meeting) to make sure that everyone fully understands why, and thus is truly on board and believing in the mission?
Know someone who needs to believe? Please share this post with that person via email, Facebook or Twitter, thank you!
by Helena Escalante | Accountability, Collaboration, Creativity, Goals, Growth, Habits, Leadership, Mindset, Planning, Productivity, Time, Tools
Estimated reading time: 2 minutes, 40 seconds.
TODAY’S IDEA: Illusions of agreement
— From REWORK: Change the way you work forever by Jason Fried and David Heinemeier Hansson
Raise your hand if you’ve ever been involved in putting together a report that is still sitting on a shelf somewhere accumulating dust… Oh, geez, both of my hands are raised!
Fried and Hansson in their excellent book Rework, say, “The business world is littered with dead documents that do nothing but waste people’s time. Reports no one reads, diagrams no one looks at, and specs that never resemble the finished product. These things take forever to make but only seconds to forget.” So true.
What they suggest is removing layers of abstraction and “getting real.” But what does this mean?
“Instead of describing what something looks like, draw it. Instead of explaining what something sounds like, hum it. […] The problem with abstractions (like reports and documents) is that they create illusions of agreement. A hundred people can read the same words, but in their heads, they’re imagining a hundred different things.” That’s why this famous cartoon about a tree swing is so funny and so on point!
It is similar to when you and your friends read a book: you all have different ideas of what the characters look like in your heads. And when you all go see the movie, you know exactly what each character looks like. “That’s when you get true understanding” and only then, everyone is on the same page.
The authors go on to cite the case of Alaska Airlines building up the Airport of the Future. “They didn’t rely on blueprints and sketches, they got a warehouse and built mockups using cardboard boxes… The team then built a small prototype in Anchorage to test systems with real passengers and employees.” The result was a success, as it increased efficiency by decreasing wait times and passenger frustration.
But this doesn’t apply just to large projects. The book quotes renowned furniture craftsman Sam Maloof who “felt is was impossible to make a working drawing to show all the intricate and fine details that go into a chair or stool.” He would simply get out the appropriate tool for that job and start working on it.
What project are you working on now where you could take out your proverbial chisel? Let’s avoid the illusions of agreement and have something real that we can indeed agree on!
ACTION
TODAY: Take some time to think about the many projects you are working on. Which ones are being handled under illusions of agreement? Don’t feel bad, it’s natural to work that way as we’ve all been conditioned to think it’s the best way. But now that you now the benefits of getting real you can speed up your goal by avoiding the distractions that come with abstractions. (Ha! I’m a poet and don’t know it…)
FUTURE: Keep in mind the distractions and the time spent on illusions of agreement. Share this info with your team and clients. For each project that you start, big or small, get in the habit of asking yourself and those involved, How can we make this real? That will push you to find better ways to accomplish your goals.
Know someone who needs to get real? Please share this post via email, Facebook or Twitter, thank you!
by Helena Escalante | Celebration, Collaboration, Creativity, Leadership, Mindset, Opportunity
Estimated reading time: 3 minutes, 38 seconds.
TODAY’S IDEA: Make it a Honey Day
— From The Art of People: 11 Simple People Skills That Will Get You Everything You Want by Dave Kerpen
Happy Easter! Happy Passover! Hope it’s a joy-filled holiday with your family if you celebrate it.
Growing up, I remember loving Easter because my mom made it very special: when we were little she decided that the Easter Bunny would bring us presents, above and beyond the traditional Easter eggs. So, in the Escalante household, besides Santa Claus coming in December and the Three Kings bringing presents in early January (yes, we Mexican kids have it so good in the holiday presents department!), the Easter Bunny would show up a few months later bearing gifts. One of my favorites was a fluffy, stuffed rabbit toy I called Ynnub (bunny spelled backwards… lots of neurons went into crafting that name…). To this day, decades later, the Easter Bunny continues to bring gifts and now includes my husband and our dog. (I love you so much, Mom, thank you! I know you’re laughing out loud reading this.)
I share this because it’s a perfect example of the topic that I want to talk about today: lovely, made up celebrations that delight and create beautiful memories. How can we make it special for our loved ones, our coworkers, our clients, etc? What kind of holiday or special gift can we come up with to recognize or celebrate an accomplishment, something special, or just because?
One of the best ones that I have come across was “Honey Day” as described in Dave Kerpen’s book The Art of People. Dave is the Chairman and Co-Founder of Likeable, a digital agency (with a great story behind it). He found himself at the office one day thinking it was another regular day… until Brian Murray, the Director of talent and recruitment announced: “Today is Honey Day. The entire day will be dedicated to appreciating the amazing work that Honey does for us.” Out came the balloons and ribbons and even a cake in Honey’s honor: surprise! Honey Comer-Cantrell is the VP of Client Services at Likeable today, yet back then, in Dave’s words, “From the little I know, Honey is a terrific employee. But she wasn’t a manager and hadn’t accomplished anything remarkable. That was the whole point… Just by recognizing someone who worked hard and represented the Likeable core values well, Brian sent a message not only to Honey but to the rest of the team and to would-be team members that this was a group that celebrated hard work and loved to surprise and delight. [… And while no one can] afford to surprise and delight everyone all the time, by surprising and delighting some people at random and unexpected times, you get everyone thinking that she could be the recipient of that special something… the next time.” (Meet Dave, Brian and Honey here.)
When was the last time you had a holiday created just for you? When was the last time you did something to make someone feel i-n-c-r-e-d-i-b-l-y special? Keep in mind that causing delight doesn’t have to cost any money. “It’s all about making people feel special and doing things a little differently to accomplish that.” Also, you don’t have to throw a big party or celebration, you can delight people on a daily basis in small ways too: a kind word, a nice email, a heartfelt compliment, a handwritten thank you note, a piece of candy, a magazine or newspaper clipping (or link via email) of something you saw that reminded you of them… any thoughtful gesture… they all go a long way to brighten up someone’s day.
ACTION
TODAY: Put your creativity hat on and make a list of the various ways—big and small—in which you can delight your family, clients, coworkers, etc.
FUTURE: From the list that you made, select the first way in which you will delight someone. Plan it and make it happen. Depending on what that is, you can schedule a few of these actions in your calendar to make them happen throughout the year. You can choose recurring dates, or at random—such as Honey Day—or you can even go as far as to create a unique tradition—such as the Easter Bunny presents. Enjoy!!
Happy delighting, and cheers to you for creating beautiful, indelible memories!
Know someone who’d be delighted to read this? Please share via email, Facebook or Twitter, thanks!
