by Helena Escalante | Accountability, Collaboration, Creativity, Growth, Habits, Leadership, Mindset, Miniseries, Opportunity, Resources, Tools
Estimated reading time: 3 minutes, 12 seconds.
TODAY’S IDEA: Write a great last chapter-Part 1
— From Setting the Table: The Transforming Power of Hospitality in Business by Danny Meyer
Danny Meyer, restaurateur and hospitality guru says, “The road to success is paved with mistakes well handled.”
I love his take on this!
He and his team refer to their strategy for handling mistakes as “writing a great last chapter.” While Meyer’s examples come from the restaurant world, the approach can be adapted to any business. The author explains:
Whatever mistake happened, happened. And the person on the receiving end will naturally want to tell anyone who’s interested at all about it. That’s to be expected. While we can’t erase what happened, we do have the power to write one last episode so that at least the story ends the way we want. If we write a great one, we will earn a comeback victory with the guest. Also, the guest will have no choice but to focus on how well we responded to the mistake when telling anyone we made it. We can, then, turn a mistake into something positive. To be effective, the last chapter must be written imaginatively, graciously, generously, and sincerely. And sometimes we even write a great last chapter when it was the guest, not us, who made the mistake.
Meyer recalls an occasion when Senator Bob Kerrey—whom he knew well—was having a dinner party at one of his restaurants. One of Kerrey’s guests found a beetle in his salad. Kerrey ran into Meyer the next day and told him. Meyer, rightly so, apologized and asked if his staff had handled it well, to which the Senator replied that, indeed, the staff had handled it incredibly well.
After the conversation with Senator Kerrey, who was then having lunch at another of Meyer’s restaurants, Meyer spoke to the General Manager and told him:
“There was a mistake last night at Gramercy Tavern. We’ve got to figure out how to write a great last chapter here,” and explained what had happened. Further, Meyer added, “Whether or not Senator Kerrey or his guest orders a salad during his lunch, I want you to deliver a beautiful salad and garnish it with a small piece of paper. On that piece of paper, I want to you write the word RINGO, and when you deliver it, you can tell them ‘Danny wanted to make sure you knew that Gramercy Tavern wasn’t the only one of his restaurants that’s willing to garnish your salad with a beatle.”
Meyer points out: “It was now impossible for Senator Kerrey to tell anyone the story about the beetle in the salad without also mentioning the ‘last chapter’ we wrote the following day.”
Most mistakes in Meyer’s business, according to him, are like this one and small enough to fix. But whether it’s something like this or a complaint of any other kind, the author focuses on a twofold mission. “First, to learn from the mistake and to profit from what we’ve learned; and second, to write a great last chapter that allows us to end up in a better place with the guest than if we had never made the mistake in the first place.”
I think Meyer’s approach to mistakes and hospitality is fantastic. Please come back tomorrow to continue learning from him on how to handle mistakes.
Do you have any stories of mistakes well handled? I’d love to hear them! Please let me know in the comments here.
ACTION
TODAY: Whether you make a mistake or someone else does, big or small, you can write a great last chapter. What will you write?
FUTURE: Make it a habit of incorporating the mindset of writing a great last chapter in your life and business. You and your team will be able to handle and learn from mistakes in a much better way!
Know someone who would like this approach to mistakes? Please share this post! Email, Facebook or Twitter, thanks!
by Helena Escalante | Accountability, Collaboration, Creativity, Growth, Habits, Leadership, Mindset, Resources, Wellbeing
Estimated reading time: 3 minutes, 15 seconds.
TODAY’S IDEA: No Skunking
— From Setting the Table: The Transforming Power of Hospitality in Business by Danny Meyer
Danny Meyer’s wonderful book Setting the Table is all about hospitality in the restaurant industry. However, the leadership style and the lessons that this great restaurateur shares can be applied to any kind of business, not just restaurants.
I was particularly struck about a passage in the book where he talks about the qualities of self-awareness and integrity going hand in hand: “It takes integrity to be self-aware and to hold one’s self accountable for doing the right thing.”
Specifically, he says, “self-awareness is understanding your moods and how they affect you and others. In a sense, it’s a personal weather report…” But no matter whether the personal mood is sunny or rainy, it’s crucial for people in business “to be aware of and accountable for their own personal weather reports.”
He goes on to say that “no one can possibly be upbeat and happy all the time, but personal mastery depends on team members being aware of their moods and keep[ing] them in check. If a staff member is having personal trouble and wakes up feeling angry, nervous, depressed, or anxious, he or she needs to recognize and deal with the mood. It does not serve anyone’s purposes to project that mindset into the work environment or on to one’s colleagues.”
Meyer’s term for that is skunking: “A skunk may spray a predator when it feels threatened, but everyone else within two miles has to smell the spray, and these others may assume that the skunk actually had it in for them. It’s not productive to work with a skunk, and it’s not enjoyable to be served by one either. In a business that depends on the harmony of an ensemble, a skunk’s scent is toxic.”
I think this analogy is perfect. My dog has been sprayed by a skunk twice (!), and it’s one of the most repulsive and disgusting experiences we’ve had. We’ve taken—and will continue to take—every precaution to make sure it doesn’t happen again. Skunking in the workplace should be avoided too, as it can spread widely if left unchecked, hurting the organization inside and outside as well.
And this is where we come full circle: it takes integrity to check with ourselves and determine what mood we’re in. If it’s a great one, fantastic, let’s spread the joy. If not, the first step is to acknowledge it and keep it in check, so that we can resolve it (or put it on hold temporarily) and change it for the mood that best suits our business endeavors. And remember: absolutely no skunking!
If this is of any help, I’ve found something that works for me: when I’m not in a good mood and I need to work, I give myself permission to change my mood temporarily. For instance, I tell myself that I will temporarily become happy and postpone my being upset or worried about whatever is making me unhappy when I get back from the office, because I need to be at my best during work and with clients. This usually helps, and by the time I’m back I don’t want to go back to being upset any longer, so I can see what was bugging me in a different light and focus on solving it favorably.
ACTION
TODAY: Take some time to do a personal weather report. Is your mood sunny and beautiful? Partially cloudy? Rainy? Cold and nasty? Be honest with yourself if you’re not in a good mood so that you don’t skunk others (not even inadvertently). How could your self-awareness and integrity help you in this instance? We’re all different: think of something that will work for you and the dynamics of your team.
FUTURE: Adopt the no skunking rule into your life and that of your teammates and business.
Know someone who has been skunked? Help them out by sharing this post! Email, Facebook or Twitter, thanks!
by Helena Escalante | Collaboration, Creativity, Goals, Mindset, Planning, Productivity, Time, Tools
Estimated reading time: 3 minutes, 39 seconds.
TODAY’S IDEA: Interruption is the enemy of productivity
— From REWORK: Change the way you work forever by Jason Fried and David Heinemeier Hansson
I am back from vacation with renewed energy! However, upon my return, jet lag hit me and I’ve been waking up between 2 and 4 am (!). Instead of fighting it, I embraced it and decided to use that momentum to start catching up. It was wonderful: I was “in the zone” while there were no interruptions, and then I started to dread the rest of the day.
But why?
I love being on a productivity roll and, as the day progressed, I knew I would naturally get interrupted and wouldn’t be as productive… and I have so much catching up to do!
Since I don’t like to dread the day ahead but instead look forward to it, I did what I know best: look for ideas or an answer to this in a book. In case you’ve ever been familiar with this I-have-so-much-to-do-and-don’t-want-to-get-interrupted feeling, I’m happy to share what I found out in Rework by Jason Fried and David Heinemeier Hansson.
“Your day is under siege by interruptions. It’s on you to fight back.”
“Interruptions break your workday into a series of work moments,” the authors say. “Forty-five minutes and then you have a call. Fifteen minutes and then you have lunch. An hour later you have an afternoon meeting. Before you know it, it’s five o’clock, and you’ve only had a couple uninterrupted hours to get your work done. You can’t get meaningful things done when you’re constantly going start, stop, start, stop.”
Instead, what they suggest is to get into what they call the alone zone: “Long stretches of alone time when you’re most productive. When you don’t have to mind-shift between various tasks, you get a boatload done.”
However, getting in the alone zone “takes time and requires avoiding interruptions.” The authors equate the alone zone to REM sleep: “You don’t just go directly into REM sleep. You go to sleep first and then make your way to REM. Any interruptions force you to start over. And just as REM is when the real sleep magic happens, the alone zone is where the real productivity magic happens.”
The good news for those who are not jetlagged—or simply not a morning person—is that “the alone zone doesn’t have to be in the wee hours.” Fried and Hansson offer these suggestions to implement throughout the day:
You can set up a rule at work that half the day is set aside for alone time. Decree that from 10 a.m. to 2 p.m. people can’t talk to each other (except during lunch). Or make the first or last half of the day your alone-time period. Or instead of casual Fridays, try no-talk Thursdays. Just make sure this period is unbroken in order to avoid productivity–zapping interruptions.
And go all the way with it. A successful alone-time period means letting go of communication addiction. During alone time, give up instant messages, phone calls, e-mail, and meetings. Just shut up and get to work. You’ll be surprised how much more you get done.
Also, when you do collaborate, try to use passive communication tools, like e-mail, that don’t require an instant reply, instead of interruptive ones, like phone calls and face-to-face meetings. That way people can respond when it’s convenient for them, instead of being forced to drop everything right away.
As you can see, creativity and imagination come into play here to create an alone zone, whether for you or for your whole team. Put on your thinking cap and figure out the best way to accomplish this, you’ll get a lot done!
ACTION
TODAY: Do you find yourself in the situation of trying to carve out uninterrupted time for you either early or late in the day to get things done? Think creatively as to how you can implement an alone zone with certain regularity during your working hours to work on your priorities.
FUTURE: Take a look at this post about scheduling time. It may shed some light on how to run your schedule better according to the roles you play (maker or manager). Once you have established an alone zone that is working well for you, make it a habit and don’t deviate from it! You will become tremendously productive if you stick to it with consistency.
Know someone who dreads interruptions? Help them create an alone zone by sharing the ideas on this post! Email, Facebook or Twitter, thanks!
by Helena Escalante | Accountability, Collaboration, Growth, Habits, Leadership, Planning, Productivity, Tools
Estimated reading time: 3 minutes, 35 seconds.
TODAY’S IDEA: Maker’s Schedule vs. Manager’s Schedule
— From Paul Graham’s blog by Paul Graham, Co-Founder & Partner, Y Combinator
A few years’ back, Paul Graham wrote a post on his blog where he finally deciphered the incompatibility between scheduling: there are people who deal with their time as managers, and people who deal with theirs as makers. And then there are the hybrids.
Hmmmm, what does all this mean?
Let me explain:
Graham writes in his blog, “The manager’s schedule is for bosses. It’s embodied in the traditional appointment book, with each day cut into one-hour intervals… When you use time that way, it’s merely a practical problem to meet with someone. Find an open slot in your schedule, book them, and you’re done. Most powerful people are on the manager’s schedule. It’s the schedule of command.”
The makers are programmers, writers, and anybody who needs large chunks of time to devote to focus on making whatever it is that they do. “They generally prefer to use time in units of half a day at least. You can’t write or program well in units of an hour. That’s barely enough time to get started. When you’re operating on the maker’s schedule, meetings are a disaster. A single meeting can blow a whole afternoon, by breaking it into two pieces each too small to do anything hard in.”
“Each type of schedule works fine by itself,” Graham continues. “Problems arise when they meet. Since most powerful people operate on the manager’s schedule, they’re in a position to make everyone resonate at their frequency if they want to. But the smarter ones restrain themselves, if they know that some of the people working for them need long chunks of time to work in.”
Managers and makers beware, now that we know how the others operate. Graham offers a solution that has worked for him: office hours clustered at the end of one day. That way managers and makers can indeed meet, but the meeting is not intruding into precious making time.
But what happens when you are a hybrid of both manager and maker? I know I am. And I thought I was going crazy for having a back-to-back meeting schedule on certain days, and reserving other days for long, uninterrupted chunks of time that I defended vehemently and refused to break up with meetings. On the latter, I’d go into “Monk Mode” as Greg McKeown, author of Essentialism, calls it.
I had, not knowing, created maker’s days and manager’s days in my calendar. Thanks to Graham, I now know that this is not a crazy thing to do if you’re a hybrid. You can also partition your day into maker’s hours and manager’s hours.
Graham’s case is also a good illustration. As the founder of Y Combinator, one of the most famous companies to provide seed funding for startups, when he and his team were starting, he “used to program from dinner till about 3 am every day, because at night no one could interrupt [him]. Then [he’d] sleep till about 11 am, and come in and work until dinner on what [he] called ‘business stuff.’” He explains, “I never thought of it in these terms, but in effect I had two workdays each day, one on the manager’s schedule and one on the maker’s.”
Understanding these two schedules, and the way in which they interact or the way in which you can combine them if you are a hybrid, brought much clarity and peace of mind to me. I hope it will do the same for you and the way in which you use your time.
Are you a maker, a manager or a hybrid? Let me know in the comments here.
A reminder that, tomorrow, starts the 90-day sprint towards the end of the year — woohoo! Check out Achieve in 90 to focus on finishing your 2018 goals!
ACTION
TODAY: Figure out how whether you’re a manager or a maker, or both.
FUTURE: Now that you know about these two types of schedules, you can rearrange yours for your optimal performance as well as the optimal way in which you interact with your team and the outside world. Here’s a great post with some tips on how to do this.
Please share this post with managers, makers and hybrids, they will thank you! Email, Facebook or Twitter.
by Helena Escalante | Accountability, Collaboration, Goals, Habits, Mindset, Planning, Productivity, Time, Tools
Estimated reading time: 3 minutes, 44 seconds.
TODAY’S IDEA: Don’t be a hero
— From REWORK: Change the way you work forever by Jason Fried and David Heinemeier Hansson
“A lot of times it’s better to be a quitter than to be a hero,” say Jason Fried and David Heinemeier Hansson.
Whaaaaat?!
The authors of Rework explain: “Let’s say you think a task can be done in two hours. But four hours into it you’re still only a quarter of the way done. The natural instinct is to think, ‘But I can’t give up now, I’ve already spent four hours on this!’ So you go into hero mode. You’re determined to make it work (and slightly embarrassed that it isn’t already working). You grab your cape and shut yourself off from the world.”
Sometimes that sheer determination and work overload can produce your desired results. “But,” the authors ask, “is it worth it?” Probably not is the answer. “The task was worth it when you thought it would cost two hours, not sixteen.”
Yet we feel terrible to leave behind, as incomplete, that investment of time and effort. While you will be the one to decide whether it’s worth it or not, you can help decrease the emotional overload by purposefully ignoring sunk costs, as you cannot get them back.
As world-traveler and side hustling guru, Chris Guillebeau, says in this post, regardless of how much time you’ve spent, “consider the next [period] of your life, not the previous investment that brought you this far.”
Look at it this way, “In those sixteen hours you could have gotten a bunch of other things done.” Plus, by going into hero mode, “you cut yourself off from feedback, which can lead you even further down the wrong path. Even heroes need a fresh pair of eyes sometimes—someone else to give them a reality check.”
The authors share how they’ve experienced and solved this problem firsthand: if anything takes them more than two weeks, they bring in someone else to take a look. That someone else might not do any work on the task, but they give their opinion. “Sometimes an obvious solution is staring you right in the face, but you can’t even see it.”
And while, most of the time, we tend to associate quitting with failure, “sometimes that’s exactly what you should do,” the authors point out. “If you already spent too much time on something that wasn’t worth it, walk away. You can’t get that time back. The worst thing you can do now is waste even more time.”
Remember, we can get or make almost everything back, except time. Don’t be a hero to defend a project that is dragging on for too long, instead, be the hero that defends your time and the best use of it.
And while you’ll find that sometimes you cannot “quit” the project altogether, because it’s out of your control, and it continues to drag on, look for ways to substitute yourself. Is there someone whose time and talent are better spent on this than yours? Can you ask for help? Can you outsource it? Think creatively and you’ll come up with the best solution.
To dispel the myth of quitting as a failure, here are some other posts about that: Selective quitting, Quit before you start, and Understanding when to quit and when to stick.
Let me know in the comments here if you’ve ever gone into hero mode and what you learned about it!
ACTION
TODAY: Take a look at your tasks at work and life. Is there a particular one that is taking longer than anticipated? Are you thinking about going into hero mode or already there? Reexamine the situation and consider how you can solve it (if it needs solving at all) so that you can be a good steward of your time.
FUTURE: Keep track of where your time goes for a week or a month, it’s a great exercise, as only that way we can truly see how much time we spend on hero mode without necessarily knowing about it. Sometimes we go into microhero mode and don’t even detect it: that extra long phone conversation, that meeting that went on for too long, etc., they all add up and we don’t even notice except when we look at the data in front of us. Time management guru, Laura Vanderkam, has a simple but effective time tracking sheet and a time makeover guide (it’s free).
Know someone who is about to go into hero mode? Save him or her some time! Please share this post with that person via email, Facebook or Twitter, thanks!
by Helena Escalante | Accountability, Celebration, Collaboration, Creativity, Growth
Estimated reading time: 1 minute, 8 seconds.
Hi there!
EntreGurus is celebrating 250 posts today and I wanted to say THANK YOU, THANK YOU, THANK YOU, for reading it and for coming along for such a joyous ride!
It’s an honor and a privilege to share a daily idea with you, and I hope so far you have experienced many a-ha moments and will continue to experience them as we go along.
In the spirit of fun and celebration, I want to share some fun stats with you.
If I were to put all the posts together in one document the results would be:
- 380 Pages
- 4,497 Paragraphs
- 17,265 Lines
- 157,055 Words (as a comparison, a regular business book averaging 200 pages has 50,000 words.)
- 738,558 Characters without counting spaces
- 892,369 Characters with spaces (this would be the equivalent of 6,374 tweets at 140 characters each.)
Crazy awesome, isn’t it?
I made this word cloud that shows the most used words throughout all the posts:
And here’s a table with the top 50 words throughout the posts. (Thanks to databasic.io/en/wordcounter for the great online app to count the times a word appears in a document!)
| RANK # |
WORD |
FREQUENCY |
RANK # |
WORD |
FREQUENCY |
| 1 |
time |
768 |
26 |
every |
251 |
| 2 |
today |
730 |
27 |
go |
248 |
| 3 |
one |
635 |
28 |
mind |
244 |
| 4 |
people |
565 |
29 |
like |
236 |
| 5 |
make |
520 |
30 |
would |
231 |
| 6 |
idea |
486 |
31 |
better |
227 |
| 7 |
work |
485 |
32 |
important |
226 |
| 8 |
get |
442 |
33 |
person |
225 |
| 9 |
take |
383 |
34 |
new |
216 |
| 10 |
want |
382 |
35 |
ideas |
214 |
| 11 |
way |
378 |
36 |
book |
210 |
| 12 |
action |
355 |
37 |
good |
206 |
| 13 |
think |
343 |
38 |
many |
205 |
| 14 |
things |
328 |
39 |
give |
202 |
| 15 |
know |
317 |
40 |
see |
198 |
| 16 |
us |
313 |
41 |
much |
197 |
| 17 |
day |
308 |
42 |
keep |
195 |
| 18 |
life |
306 |
43 |
help |
192 |
| 19 |
need |
293 |
44 |
change |
192 |
| 20 |
future |
292 |
45 |
someone |
189 |
| 21 |
success |
283 |
46 |
others |
187 |
| 22 |
something |
263 |
47 |
great |
180 |
| 23 |
business |
261 |
48 |
done |
176 |
| 24 |
best |
260 |
49 |
find |
173 |
| 25 |
says |
251 |
50 |
say |
173 |
Please let me know in the comments here which one has been your favorite post so far and why — I’d love to write a post listing the most popular ideas from EntreGurus and feature your comment.
Thanks a lot again for reading, and I look forward to continuing to share with you the ideas from the books I read every day.
With much gratitude,
Helena
