“Commitment separates the doers from the dreamers,” says John C. Maxwell in his book The 21 Indispensable Qualities of a Leader. But what exactly is commitment? Much like success, the answer to this question is different for each person:
To the boxer, it’s getting off the mat one more time than you’ve been knocked down.
To the marathoner, it’s running another ten miles when you’re strength is gone.
To the soldier, it’s going over the hill, not knowing what’s waiting on the other side.
To the missionary, it’s saying good-bye to your own comfort to make life better for others.
To the leader, it’s all that and more because everyone you lead is depending on you.
Whatever your definition, Maxwell offers three observations about commitment:
Commitment always precedes achievement.
The only real measure of commitment is action.
In the face of opposition or hardship, commitment is the only thing that carries you forward.
And to improve commitment, Maxwell shares the following thoughts:
Measure your commitment. “Take out your calendar and your checkbook register. Spend a few hours tallying up how you spend you spend your time and how you spend your money. Look at how much time you spend at work, in service, with family, in health and recreation activities, and so forth. Figure out how much money you spent on living expenses, entertainment, personal development, and giving. All these things are true measures of your commitment. You may be surprised by what you find.”
Know what’s worth dying for. “One of the questions every leader must ask himself is, What am I willing to die for? If it came down to it, what in life would you not be able to stop doing, no matter what the consequences were? Spend some time alone meditating on that thought. Write down what you discover. Then see if your actions match your ideals.”
Use the Edison method. “If taking the first step toward commitment is a problem, try doing what Thomas Edison did. When he had a good idea for an invention, he would call a press conference to announce it. Then he’d go into his lab and invent it. Make your plans public, and you might be more committed to following through with them.”
I’ll leave you with a great story from Maxwell’s book to fuel your commitment, because it’s only you who can do that. “Former pro basketball player Bill Bradley attended a summer basketball camp at age fifteen conducted by “Easy” Ed Macauley. During that camp, Macauley made a statement that changed Bradley’s life: ‘Just remember that if you’re not working at your game to the utmost of your ability, there will be someone out there somewhere with equal ability. And one day you’ll play each other, and he’ll have the advantage.’ How do you measure up to that standard?”
And speaking of commitment, I had a crazy idea and shared it with you in another email that I sent earlier. Check out that email, and I’ll hope you’ll join me in committing to end 2018 strong!
ACTION
TODAY: Follow the exercise that Maxwell suggests to see where your commitments are based on your schedule and checkbook. What does this tell you?
FUTURE: Think about your commitments. Which ones do you love and gladly commit to them every day? Which ones do you not love, but commitment carries you through and you don’t even question them? Which ones are you half-heartedly or not-at-all committed to? Can you drop these last ones in favor of those you love? Or find someone who can do a better job than you to take over in this area, thus freeing you to commit in other areas?
Know someone who is fully committed to something? Please share this post with that person, he or she deserves recognition for being a doer, hats off! Email, Facebook or Twitter.
While those guidelines were great to keep in mind, the question that came up revolved around specific actions that we could take to improve our teachability. Fortunately, Maxwell foresaw this question and, in today’s post—from the same book, Success 101—he offers the following three actions to ensure we’re always growing and always cultivating and maintaining an attitude of teachability.
1. Observe how you react to mistakes. “Do you admit your mistakes? Do you apologize when appropriate? Or are you defensive? Observe yourself. And ask a trusted friend’s opinion. If you react badly—or you make no mistakes at all—you need to work on your teachability.”
2. Try something new. “Go out of your way today to do something different that will stretch you mentally, emotionally, or physically. Challenges change us for the better. If you really want to start growing, make new challenges part of your daily activities.”
3. Learn in your area of strength. “Read six to twelve books a year on leadership or your field of specialization,” says Maxwell. “Continuing to learn in an area where you are already an expert prevents you from becoming jaded and unteachable.” Besides those books in your area of specialty, I know of a blog that can help you keep learning and growing daily… 😉
Finally, I’ll leave you with a story and a thought that Maxwell tells about Tuff Hedeman, a professional bull riding cowboy at rodeos. “After winning his third world championship, [he] didn’t have a big celebration. He moved on to Denver to start the new season—and the whole process over again. His comment: ‘The bull won’t care what I did last week.’ Whether you are an untested rookie or a successful veteran, if you want to be a champion tomorrow, be teachable today.”
“The most important thing about education is appetite.” — Winston Churchill
ACTION
TODAY: I challenge you to try something new as explained above. Today go out of your way to do something that will stretch you.
FUTURE: Create the habit of challenging yourself daily. Whether it’s 5 more minutes on the treadmill at a slightly faster pace, or recalling the names of 10 of the Saturn moons, or giving a genuine and caring compliment to a colleague whom you don’t like that much (Eek… I tried this one and it’s so hard!), do whatever stretches you where you need it most on that day or that period of time.
Know someone who is always growing? Please share this post with that person: email, Facebook or Twitter. Thanks!
Leadership guru, John C. Maxwell, tells the story of Charlie Chaplin in his book Success 101. Chaplin was born in poverty in the United Kingdom. His mother was institutionalized when he was very young, so he found himself on the street. After living in workhouses and orphanages, he began performing to support himself. He started working in Hollywood for $150 a week, and during his first year, he made 35 films working as an actor, writer, and director. “Everyone recognized his talent immediately, and his popularity grew. A year later, he earned $1,250 a week. Then… he signed the entertainment’s industry’s first $1 million contract.”
Maxwell states that Chaplin was successful because, “he had great talent and incredible drive. But those traits were fueled by teachability. He continually strived to grow, learn and perfect his craft. […] If Chaplin had replaced his teachability with arrogant self-satisfaction when he became successful, his name would be right up there along with Ford Sterling or Ben Turpin, stars of silent films who are all but forgotten today.”
Why is this story important? Because it exemplifies the two roads that people can take when they attain success: rest in their laurels or continue to grow. “Successful people face the danger of contentment with the status quo. After all, if a successful person already possesses influence and has achieved a level of respect, why should he [or she] keep growing?” The answer is simple. In Maxwell’s words:
Your growth determines who you are. Who you are determines who you attract. Who you attract determines the success of your [life and] organization.
We must continually grow and strive to be the best we can be. The only way we can do this is by cultivating and maintaining a teachable attitude. For this, Maxwell gives us five guidelines.
1. Cure your destination disease. “Ironically, lack of teachability is often rooted in achievement.” When people reach a specific goal (a degree, position, award, financial target, etc.), sometimes they become complacent and believe they no longer have to grow, but “the day they stop growing, is the day they forfeit their potential—and the potential of the organization.”
2. Overcome your success. “Another irony of teachability is that success often hinders it. Effective people know that what got them there doesn’t keep them there. If you have been successful in the past, beware. And consider this: if what you did yesterday still looks big to you, you haven’t done much today.”
3. Swear off shortcuts. Maxwell recalls a friend of his saying: The longest distance between two points is a shortcut. And he adds, “That’s really true. For everything of value in life, you pay a price. As you desire to grow in a particular are, figure out what it will really take, including the price, and then determine to pay it.”
4. Trade in your pride. “Teachability requires us to admit we don’t know everything, and that can make us look bad. In addition, if we keep learning, we must also keep making mistakes. […] Emerson wrote, ‘For everything you gain, you lose something.’ To gain growth, give up your pride.”
5. Never pay twice for the same mistake. “Teddy Roosevelt asserted, ‘He who makes no mistakes makes no progress.’ That’s true. But the person who keeps making the same mistakes also makes no progress.” Being teachable means that we will make mistakes, and while that is no fun, they bring valuable lessons. About mistakes, Maxwell says the following, “Forget them, but always remember what they taught you. If you don’t, you will pay for them more than once.”
“It’s what you learn after you know it all that counts.” — John Wooden
And after reading all this, the natural question that ensues is: How to improve teachability to never stop growing? If this same question popped up in your head, come back tomorrow to read Maxwell’s three actions to improve teachability.
TODAY: When was the last time you did something for the first time? Ponder this question. Decide to do something that you’ve never done before and in an area where you know nothing about.
FUTURE: Make a point of learning the things of which you know nothing. You can take a class, a course, or simply buy a magazine devoted to a topic completely out of your area of expertise. Not only will you learn new things, but you will also start getting new ideas for your current life and work. How fun is that?! 🙂
Know someone who has a story of teachability and would be interested in sharing it? Please share this post with that person: email, Facebook or Twitter. Thanks!
In yesterday’s post, we read about Dave Kerpen’s incredible story of determination. I received many great emails about this, and while most of you were in awe and somewhat encouraged by the story, there was still a little shadow of a doubt lingering as to whether such persistence would be perceived as rude.
I don’t think so. As long as you do it in a charming and polite way, always emphasizing that you are looking to add value to the person and his/her business, I think you will be fine. Just as Kerpen was.
Want further proof? Let’s take a look at what one of my favorite entrepreneurs says about persistence.
Derek Sivers is an entrepreneurial guru that I greatly admire and respect. You can read the ideas that I’ve highlighted from his book, Anything You Want: 40 Lessons for a New Kind of Entrepreneur, in these posts: 1, 2, 3, 4 and 5 (don’t miss post #5 for a good laugh from a very creative approach to customer service).
Since Sivers is a genius who has the gift of brevity and conciseness, here’s his entire piece, verbatim, on why persistence is polite:
As teenagers, we learned the hard way that if you contact someone and they don’t reply, they’re just not into you. If you keep trying, you must be a total loser.
But in the business world, it’s the opposite. If you don’t keep trying, you’re a loser!
If someone doesn’t get back to you, it probably wasn’t intentional. Everyone is busy, and their situation has nothing to do with you.
Imagine two different scenarios:
1. Someone doesn’t reply, so you get upset and decide they’re evil and clearly meant to insult you. You resent them for life, and speak poorly of them forever.
2. Someone doesn’t reply, so you assume they must be swamped in work. You wait a week, and contact them again. If still no reply, you feel sympathy that they must be really overwhelmed. You wait a week, and try again. If still no reply, you try to reach them a different way.
Now, which one was rude, and which one was polite?
There you have it. It’s simply a mind shift.
Need more? Here’s Sivers in a quick video interview (3:36 min) talking about a story of persistence and politeness. (Note: at the 1:58 min mark approx. there is one phrase—lasting 2 seconds—with strong language.)
Give yourself the gift of being persistent beyond what you ever imagine you could be. You never know what wonderful opportunities will present themselves based on your polite and charming persistence. Try out polite persistence as an experiment. Think of something that you really want but has been very hard to achieve. Once you know what this is, then determine the frequency of your persistence. Will it be daily, weekly, monthly? A combination?
If you’re still not comfortable with this, take a look at this example from Ari Meisel, in his book Less Doing More Living. He tells the following story of how he automated persistence and finally got the info he wanted. See if there’s something that you can do along these lines.
In a building where I teach, Verizon FiOS [Internet] service was supposed to be available. For three years, the Verizon website said it was available, but it wasn’t. There’s an email address that you can write to check on when FiOS will be available at a location, so I wrote to them and set up a [daily, automatic email] until they replied. Finally, after sixty-four days, someone wrote back. “Please stop your annoying reminder service. We don’t know when service will be available in your building.” I responded, “Why didn’t you tell me that sixty-three days ago?”
As you can see, all sorts of experiments can be set up to start training your persistence “muscle” if you think it needs strengthening. I’ll close this post with a great quote and with an invitation to continue to send me emails to let me know your thoughts about this or any other post.
“Nothing in this world can take the place of persistence. Talent will not: nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not: the world is full of educated derelicts. Persistence and determination alone are omnipotent.” – Calvin Coolidge
Have a story of persistence you’d like to share? Send it my way and I’ll make a compilation and publish them in a future post!
ACTION
TODAY: Figure out what your experiment in persistence will be about. Then think about what you have that no one else does. What is your equivalent of Dave Kerpen’s Radio Disney that you can leverage to your advantage over everybody else? Use this when being persistent as it will differentiate you and open many doors.
FUTURE: Try out your experiment. Set your schedule for persistence and stick to it. Remember that this is something that you really want, no matter how small or insignificant (like Meisel, he really wanted to know about the internet service in his building). Then get to work. Only by trying out persistence in little steps will you strengthen and grow it to where you will feel more comfortable shooting for bigger goals each time.
Know someone who could benefit from seeing persistence from a different angle, such as the polite one? Please share this post with them! Email, Facebook or Twitter.
“Dave from Radio Disney! Are you ever going to stop calling me and singing to me?” asked Brenda Fuentes in a playful, upbeat way.
Fuentes was a marketing manager for Burger King. Dave Kerpen, the author of The Art of People, worked back then as a local sales rep for Radio Disney in Boston. Kerpen had been trying to get in touch with Fuentes for a long time, but she seemed elusive. Yet he had been assigned this account as a target, was determined to get in touch with her to gain an understanding of Burger King’s marketing needs and, ultimately, try to sell her radio advertising and promotion.
Since this was during the early days of the Internet and she worked from home, the only way Kerpen could get a hold of Fuentes was by phone. Kerpen could not get a hold of her, as all his calls would go to voicemail. He thought of the many other sales reps leaving messages and realized that “the one thing [he] had that none of those other reps had [was] Radio Disney.”
Kerpen recalls, “For me, Radio Disney wasn’t just a job; I loved the station and its bubble-gum pop music. It was both fun to listen to and safe for the whole family… I decided to get creative in my persistence… Each time I left a voicemail message, I would sing a parody of a Radio Disney hit song into the phone. Eventually, I figured, this creative strategy of leaving her messages to the tunes of popular songs would get her attention and help me stand out from the countless other phone calls and voicemails I assumed she got.”
To make a long story short, after 37 calls (!) Fuentes finally picked up the phone. “But this wasn’t your average opening sales call. After all, she already knew [Kerpen] pretty well from all those voicemails.” Now it was his time to get to know her and listen to her needs and see how Radio Disney could help Burger King market itself.
It worked. One week later Kerpen had a signed agreement for over $50,000 in revenue. And what’s more, to this day, he still has a great working relationship with Fuentes.
Were there times when Kerpen felt like giving up? Of course! He says he felt dejected and demoralized many times, and wondered if he was wasting his time, not to mention feeling embarrassed when his colleagues made fun of him for his silly songs. But he refused to give up on Fuentes and Burger King, and adopted a persistent approach in a creative way that was memorable and fun.
Kerpen points out, “As it turns out, one of the biggest differentiators between those who successfully influence others and those who don’t is persistence. Many people talk about passion, and of course passion for one’s idea, product or belief is important, but many people have passion. Far more people have passion than have persistence… persistence is what makes the difference.”
And he goes on to say, “Persistence is defined as ‘firm or obstinate continuance in a course of action in spite of difficulty or opposition.’ In other words, when the going gets tough, you keep trying.”
“Persistence is trying until you get what you want or go down swinging. Persistence is continuing until you are certain beyond a shadow of a doubt that it’s time to move on and collect the lessons from the failure. Persistence is trying until you drop. Persistence is thirty-seven phone calls.” – Dave Kerpen
ACTION
Note: Both actions below come directly from Kerpen’s book.
TODAY: “Write down something that you really want from someone but that won’t be easy to get. [Who would you like to meet more than anyone? What client would you like to land? What business idol would you like to have lunch with?] Use your passion and your creativity to come up with a plan to pursue this person doggedly in an inventive, original way.”
FUTURE: “Put your plan into action and be persistent. Make as many attempts as it takes to make this vision a reality.”
How about sharing this post with someone you know whose persistence you admire? Email, Facebook or Twitter.
We’ve come to the end of this miniseries on how to find a minimum of 5 extra hours per week based on the recommendations of the book Learning to Lead. I hope you have learned a lot of different ways that will help you make the most of your time emergency, that way you’ll be able to crush it when you decide to go into monk mode!
Let’s look at the last 3 concepts from Fred Smith’s 20-point checklist:
18. Put curiosity on hold. This is an important one. Smith emphasizes that we are strapped for time we must swallow curiosity and not ask questions. He says, “I make statements [instead]. Normally in good human relations we ask questions. But if we want to save time, we don’t. If we ask, ‘How’s your mother-in-law?’ it often takes some time to hear the whole sad story. It’s just as warm to say, ‘Hey, I’m glad to see you,’ and keep going… [Or if] I see a group in the hallway… and I enter the conversation, I’ll stay and talk—and there goes my time… Curiosity costs a lot of time.”
19. Stay out of sight. The author advises to lay low: “I try to curb my exposure during a time of emergency. If I stay out of people’s sight, I don’t have to offend them with my hurry.” Work out of home fully or partially if you can for this period of time, or stay out of sight in whatever way works best for you.
20. Leave meetings first. The author relays having fun with many an executive on this point. He says, “I tell them the most important person in the meeting leaves it first. Once I finish my speech, that remark empties the hall faster than anything I’ve used before.” And this is actually true: “The most productive people leave a meeting first. They don’t stand around shaking hands and swapping stories… People hang around a meeting to be liked, not to accomplish anything. The business is done; only the social frills are left. […] Busy people using a time battle plan can’t afford the leisure.’
And there you have it. Now you have the full 20-point checklist to create a battle plan if you ever decide to declare a time emergency. As good as it sounds, the author warns us again, “This plan is not at all about how to speed up. [You] are already going fast enough. What I’m getting at is how to gain some time… you ought to use part of it for loafing.If you’re already panicky, harried, frantic and worn out from the pressure, don’t spend your new time doing more work, or you’ll be right back in the same problem. […] If every time you get an hour you fill it up, you’ll have no concept of what a normal lifestyle is.”
As far as how to use our time, Smith shares some wise advice, “we need to move beyond fighting battles, losing them, fighting again, losing again, and fighting once more. We must move to a new way of life. Waging a battle is certainly better than not winning at all. But battles remain second-best to achieving a lifestyle where we stop worrying about time control… I’ve provided a battle plan. It will work in a pinch. How much better to win the war.”
“Wisdom is the power to put our time and our knowledge to the proper use.” – Thomas J. Watson
I hope you enjoyed this miniseries and learned a lot. What was your biggest takeaway? Let me know in the comments here.
ACTION
TODAY: As you put in place these 20 points for going into monk mode, don’t forget the importance of loafing, as the author says. Resting, exercising and spending time with your loved ones are all important activities, make sure you include them in your newfound hours.
FUTURE: As you go through this time emergency mode over the next few weeks, keep a list of the lessons you learn. At the end of the period review it. Using the war analogy of the author, I’m sure this list will be helpful to point you in the direction of how you can win the war as opposed to focusing on fighting a battle again and again.
Know someone who could use an additional 5 hours per week during a time emergency? Please share this post or the entire miniseries with that person. Thank you! Email, Facebook or Twitter.
Estimated reading time: 3 minutes, 12 seconds.
