A prolific writer and human guinea pig of sorts, A.J. Jacobs likes to immerse himself fully into whichever topic piques his interest. He thoroughly researches, tests, and experiences said topic, and then delivers a book filled with interesting information along with much wit and humor.
His latest book, Thanks a Thousand: A Gratitude Journey tells the story of why and how he chose to thank everybody involved in producing his morning cup of coffee. He embarked on agratitude trail, spanning six degrees of gratitude—no holds barred—and the resulting project was so big that he ended having to put a limit of a thousand people to thank (!). Thus, the title of the book.
Why did it turn out to be so big an endeavor? Because, as Jacobs learned and witnessed first hand in his lovely gratitude project, we’re all interconnected and no one ever does anything by him/herself—there’s always someone (else) that lends a hand.
I had the good fortune of sitting down to have (what else?) coffee and chat with A.J. about his book and his adventures on gratitude. Since we’re celebrating Thanksgiving in the U.S., I thought of no better day than today to talk about gratitude and learn about the research behind it.
“Happiness does not lead to gratitude. Gratitude leads to happiness.” – David Steindl-Rast
Below is the first video (3:34 min). Over the next few days, I’ll be sharing with you other videos of our conversation as a way of extending the wonderful feeling of gratitude throughout the holiday weekend. I hope you enjoy the videos as much as I enjoyed the conversation with A.J.
I am grateful for you! Have a wonderful and blessed Thanksgiving with your loved ones.
ACTION
TODAY: Enjoy Thanksgiving if you celebrate it. If not, make a point of being grateful for 3 persons or things that happened today in your life. But don’t just run by this list, instead stop and savor the moment and the memory.
FUTURE: Create a gratitude ritual that you can do on a daily basis. It doesn’t have to be complicated at all: it could be thinking about what you’re thankful for as you drink your morning cup of coffee, doing the three-thing/person practice right before you go to sleep, keeping a gratitude journal, or anything that works for you.
Are you grateful for someone’s presence in your life? Please share this post with them! Email, Facebook or Twitter.
In yesterday’s post, we saw three habits of generosity that author and leadership guru, John C. Maxwell, suggests we develop to be more effective leaders. Today we’ll talk about one more habit, as well as specific actions we can take to improve our generosity and add value to others’ lives.
Develop the habit of giving. In 1889, Andrew Carnegie wrote, “The life of a wealthy person should have two periods: a time of acquiring wealth and [a time of] redistributing it.” Maxwell agrees with this point of view and says, “The only way to maintain an attitude of generosity is to make it your habit to give—your time, attention, money, and resources.”
Tomorrow we celebrate Thanksgiving in the U.S. And as we reflect on the upcoming season of gratitude and generosity, here are a few questions that Maxwell poses to make us think about our generosity as leaders:
Are you a generous leader?
Do you continually look for ways to add value to others?
Are you giving money to something greater than yourself?
And to whom are you giving your time?
Are you pouring your life into others?
Are you helping those who cannot help you or give anything in return?
A few years back I heard the concept of the three Ts:Time, Treasure (money, material possessions), and Talent (wisdom, knowledge, expertise, advice, help). While it would be fantastic if we could give something from all those three areas, think of giving, at least, from one of them (time, money, or knowledge/help). Research suggests that making generosity a regular habit may influence long-term wellbeing and happiness, so there’s a clear win-win for both the giver and the receiver.
At this point, you are probably wondering if there’s any way of improving your generosity. Maxwell offers the following three things that you can do to add value to others:
Give something away. “Find out what kind of hold your possessions have on you. Take something you truly value, think of someone you care about who could benefit from it, and give it to [him/her]. If you can do it anonymously, even better.”
Put your money to work. “If you know someone with the vision to do something really great—something that will positively impact the lives of others—provide resources for [him/her] to accomplish it. Put your money to work for something that will outlive you.”
Find someone to mentor. “Once you reach a certain level in your leadership, the most valuable thing you have to give is yourself. Find someone to pour your life into. Then give [him/her] time and resources to become a better leader.”
To be generous you don’t have to be a billionaire, simply start where you are and give of what you have. Sow seeds of generosity on fertile soil, and they will take root and provide value now and many times over in the future as they are replanted and harvested by others.
If you celebrate Thanksgiving tomorrow, I hope you will join me in this new lovely tradition that one of my favorite authors, Seth Godin, started: The Thanksgiving Reader. It’s been used by more than 100,000 people to date. And because I want even more people using it around the world, whether for Thanksgiving or for the upcoming Holiday Season, my sister and I translated it into Spanish (with Seth’s permission, of course) and you can download it here: The Thanksgiving Reader-ESPAÑOL.
ACTION
TODAY: Give some thought to improving your generosity by giving something away, putting your money to work, and/or finding someone to mentor. Alternatively, create your own “Project Generosity” with a specific goal and outline the steps you need to make it happen in a near future.
FUTURE: Put into action the thoughts from today. What steps do you need to take to accomplish the generous actions or improvements that you thought of? Whose generosity and help can you count on to make it happen? Don’t hesitate to do something bigger than yourself, simply consider doing it along with someone else: you’ll build a lovely experience and memory together.
Know someone who is very generous? Please share this post with that person. Thank you! Email, Facebook or Twitter.
“True generosity isn’t an occasional event,” he points out. “It comes from the heart and permeates every aspect of a leader’s life, touching his time, money, talents and possessions.”
Further, the author states that leaders don’t gather things just for themselves. Instead, they do it with the intention of sharing those things or giving them to others.
An effective leader, in Maxwell’s words, is someone that people want to follow. And one of the qualities of effective leaders is generosity.
So, how can we cultivate generosity to be an effective (or a more effective) leader?
Here are the habits that the author suggests we develop and nurture:
Be grateful for whatever you have. “It’s hard for a person to be generous when he’s not satisfied with what he has. Generosity rises out of contentment, and that doesn’t come with acquiring more.”
Maxwell shares a quote from one of the richest men in history, John D. Rockefeller, who said, “I have made millions, but they have brought me no happiness.” To which Maxwell replies, “If you’re not content with little, you won’t be content with a lot. And if you’re not generous with little, you won’t suddenly change if you become wealthy.”
Put people first. “The measure of a leader is not the number of people who serve him, but the number of people he serves. Generosity requires putting others first. If you can do that, giving becomes much easier.”
Don’t allow the desire for possessions to control you. Maxwell quotes a friend of his who says that people are divided into three groups: “Haves, have-nots, and have not paid for what they have.” The author points out that a growing number of people are “becoming enslaved to the desire to acquire.” This obsession comes out of a false illusion of control (owning) and the anticipated happiness that people hope the purchase will bring.
Happiness, as we know, comes from within. So, Maxwell says, “If you want to be in charge of your heart, don’t allow possessions to take charge of you.”
Regard money as a resource. Maxwell shares with us the unfortunate, yet popular view that when it comes to money, you can’t win. “If you focus on making it, you’re materialistic. If you try to but don’t make any, you’re a loser. If you make a lot and keep it, you’re a miser. If you make it and spend it, you’re a spendthrift. If you don’t care about making any, you’re unambitious. If you make a lot and still have it when you die, you’re a fool—for trying to take it with you.”
Fortunately, we don’t have to see money that way. There is, indeed, a way to win with money: “hold it loosely—and be generous with it to accomplish things of value.”
“Money is a wonderful servant, but a terrible master. If it gets on top and you get under it, you will become its slave.” – E. Stanley Jones
Come back tomorrow for Part 2 where we will continue looking at habits to develop and practical ways to improve our generosity as a leader.
In the meantime let me know in the comments here: Who has done something generous for you lately?
And I’ll share my answer to that question with you: I am grateful for the generosity of my friend Andre Piazza, co-host of Octanage Podcast, for having me on his show this week. The podcast shares the life and success of entrepreneurs in Brazil and, thus, it’s in Portuguese. Yet since it’s been years that I don’t speak it, I’ve forgotten most of it, so Andre kindly allowed me to speak in Spanish instead. The result? An awesome bilingual podcast where we had a ton of fun! 🙂 If you understand either Portuguese or Spanish you’ll be able to follow along. Check it out!
ACTION
TODAY: Think about what generosity means to you. Who has done something generous for you? How can you pay it forward in the same way or differently?
FUTURE:John Bunyan wrote “You have not lived today until you have done something for someone who can never repay you.” What can you do for someone who can never repay you?
In the spirit of generosity, please share this post with someone who has shared something of value with you. Thank you! Email, Facebook or Twitter.
Whenever we read about leaders’ lives and accomplishments—whether contemporary or throughout history—one underlying common stands out: their problem-solving ability.
“No matter what field a leader is in, he will face problems,” says John C. Maxwell, author of The 21 Indispensable Qualities of a Leader. “[Problems] are inevitable for three reasons. First, we live in a world of growing complexity and diversity. Second, we interact with people. And third, we cannot control all the situations we face.”
Thus, as a leader, Maxwell suggests cultivating these five problem-solving qualities, because “you can’t let your problems be a problem.”
1. Leaders anticipate problems. “Since problems are inevitable, good leaders anticipate them. Anyone who expects the road to be easy will continually find himself in trouble… If you keep your attitude positive but plan for the worst, you’ll find yourself in a good position to solve problems that come your way.”
2. Leaders accept the truth. “People respond to problems in these ways: they refuse to accept them; they accept them and then put up with them; or they accept them and try to make things better. Leaders must always do the latter. […] No leader can simultaneously have his head in the sand and navigate [his/her] people through troubled waters. Effective leaders face up to the reality of a situation.”
3. Leaders see the big picture. “Leaders must continually see the big picture. They cannot afford to be overwhelmed by emotion. Nor can they allow themselves to get so bogged down in the details that they lose sight of what’s important.”
4. Leaders handle one thing at a time. The author shares this great quote from Richard Sloma, management guru: Never try to solve all the problems at once—make them line up for you one-by-one. Then Maxwell goes on to say, “The leaders who get in trouble most often are the ones who are overwhelmed by the sheer size or volume of their troubles and then dabble at problem-solving. If you’re faced with lots of problems, make sure you really solve the one you’re working on before moving on to the next one.”
5. Leaders don’t give up a major goal when they’re down. “Effective leaders understand the peak-to-peak principle. They make major decisions when they are experiencing a positive swing in their leadership, not during dark times.”
After reading all this, you’re probably wondering how you can improve on your problem-solving skills. Well, I have good news and not-so-good news…
First, the not so good news: “The ability to solve problems effectively comes from experience facing and overcoming obstacles,” says Maxwell. There’s no way around it. Experience is the best teacher indeed: “if you never try, fail, and try again, you’ll never get good at it.”
Now, for the good news: “Each time you solve another problem, you get a little better at the process.” And this is something that builds on itself, giving you more experience and tools every time.
And here’s the happy ending: you can (and definitely should) always write a great last chapter. It’s the best way to come out better, stronger, and with the gift of having learned something, than prior to the problem.
ACTION
TODAY: To flex your problem-solving muscles, Maxwell suggests going out looking for trouble. “Find situations that need fixing, come up with several viable solutions, and then take them to a leader with good problem-solving experience. You’ll learn from [his/her] decisions how he thinks when handling difficulties.”
FUTURE: When faced with problems in the future, Maxwell offers the following TEACH approach to problem-solving:
T ime: Spend time to discover the real issue. E xposure: Find out what others have done. A ssistance: Have your team [or get a group together to] study all angles. C reativity: Brainstorm multiple solutions. H it it: Implement the best solution.
Know someone who is a whiz at problem-solving? Or someone who is going through hell and could use some help? Please share this post: Email, Facebook or Twitter.
As we get closer to Thanksgiving here in the U.S., I’ve been seeing more and more offers from retailers who have started their Black Friday sales early this year.
Thinking how much people like to buy stuff, I was surprised recently when I read, “people derive more happiness from new experiences—a day by the sea, a night at the opera—than from new things.”
It makes perfect sense in light of the fact that “the pleasure of a new object diminishes over time (as every child knows on December 26), while the pleasure of experience grows (as every adult knows, enjoying those warm holiday memories).”
So, knowing this, how can we create great customer service and a memorable experience, no matter how big or small a product or service we sell?
The answer for designing great service that is delivered expertly, according to Thomas A. Stewart and Patricia O’Connell, authors of Woo, Wow and Win, is to find “alignment among your strategic goals, your customer’s wants and needs, and what actually happens between you.”
And that alignment is a function of the following 10 E’s working together:
1. Empathy: “Developing products, services and experiences from the customer’s point of view; taking full account of how your customers use and interact with you.”
2. Expectation: “Ensuring that customers know what to expect from their interaction with you.”
3. Emotion: “Knowing the emotions your customer brings to your relationship, and guiding customers to a satisfied feeling about working with you.”
4. Elegance: “Providing offers that are clean, simple, easy to work with, and complete—nothing superfluous, nothing omitted.”
5. Engagement: “Communicating with customers—and they with you—at every point of contact, to understand their experience and how to improve it.”
6. Execution: “Reliably meeting all the expectations you have set.”
7. Engineering: “Possessing technical excellence (for example, compared to peers, but also general business standards) and eliminating waste of materials, time and effort, so that no extraneous effort is necessary on the part of you or your customer.”
8. Economics: “Pricing your services appropriately, so that the customer gets value for money and you the profit you expect.”
9. Experimentation: “Building processes for improvement and innovation into the daily work of your business; developing capabilities to develop and roll out new offerings.”
10. Equivalence: “Managing the customer, your team, and partner organizations so that you, the seller/service provider, are satisfied too.”
As you can see, the first five Es are focused on the customer’s side of the equation, and the last five ones are focused mostly on you.
These elements come together to create a system to build great customer service. But, “To what end?” the authors asked an expert in service design.
The answer?
Relationships. The goal of great customer service is to build a relationship with the customer; otherwise it’s merely a transaction.
“It is difficult to think of a transaction between a buyer and a seller that cannot be made more valuable to both parties by adding at least the possibility of a relationship beyond the transaction itself.”
What’s an instance of great customer service that you have received where you were happy to create a relationship with the seller? Please let me know here in the comments, I always love to hear these kinds of stories!
ACTION
TODAY: Think of the role you play in selling your products/services. How many Es can you apply toward creating great customer service in your business?
FUTURE: Study the customer’s journey and look at every touch point. What kind of relationship would you want to build (or strengthen) with your customers?
Want to build great customer service? Please share this post with your colleagues so that all of you can be in alignment: Email, Facebook or Twitter.
If you’re going to compare to others, compare well, was the wise counsel that M.J. Ryan—leading expert on change and human fulfillment, and author of Habit Changers—gave to a young business owner who was in her twenties, and who was complaining about “not being ‘as far along’ on the success path as her peers.”
Ryan says that this is a very common feeling: “We look around, rank ourselves on some invisible scale of achievement, and usually find ourselves wanting. There’s always someone who’s done more, made more money, gotten more glory, no matter our age and stage.”
And despite what the experts say that we should not compare ourselves to others, Ryan points out that is impossible. “Part of what our prefrontal cortex exists to do is take in information and compare that to conclusions and judgments it has previously made.”
Ryan suggests not battling this tendency of our brain to compare ourselves to others but instead, as she told her young client, “be sure to compare well.”
I think this compare well mantra can serve us all. Ryan recalls the conversation:
“What do you mean [compare well]?” [The client] asked. “Well,” [Ryan] said, “What does success look like to you?” She had her answer immediately: “Being my own boss, having the freedom to do things when and how I want.” “So when you compare your situation to others given those criteria, what do you notice?” [Ryan] replied. “I’ve already got what I want!” [The client] exclaimed! “I’ve been so busy comparing myself against a yardstick I’m not even interested in that I didn’t even notice the success I’ve created.”
Going forward, since we will all compare, it behooves us to compare well. This way, as the author mentions, we will be in alignment with the success we truly want and comparing ourselves by the measurements we truly value.
ACTION
TODAY: Who have you been comparing yourself to? Decide instead to compare well: Ask yourself the two questions that Ryan asked her client: What does success look like to you?So, when you compare your situation to others given those criteria, what do you notice?Your answers will be revealing: (1) they’ll make you grateful for getting clarity and for being where you are; (2) they’ll set you in alignment with your definition of success; and (3) they’ll point you towards the path you must follow to achieve (or to continue to attain) the success you want.
FUTURE: Remember that if you are going to compare anyway, you must compare well! There is no need to compare someone’s sizzle reel (especially from social media) to your everyday life. Don’t let that deceive you or bring you down: we all make our best effort to look great online. Compare yourself well and only to yourself as you move in the direction of your goals.
Know someone who would like this post? Please share: Email, Facebook or Twitter.
TODAY’S IDEA: A.J. Jacobs on Gratitude – Part 1
